Culture

For over 70 years Pioneer has understood the value of people-they are what create the company's lasting culture. Pioneer has made it a central goal to equip our associates with the skills, knowledge and experience needed to help them become successful. Associates who demonstrate their belief and enthusiasm about Pioneer on a daily basis add value with their skills and are able to produce long-term customer relationships.

Associates are offered a myriad of development opportunities the first day they join the company. We believe that associates simply want to perform meaningful work - individually and as part of a team - for a reputable company, and to be recognized and rewarded for their results and behaviors. People should be proud of their accomplishments, have their ideas listened to, and have their thoughts considered.

We strive to achieve an environment where associates can enjoy where they work and are committed to the vision and goals of the company. Our family-oriented culture is one of empowerment and recognition.

The ELITE Program

ELITE (Exhibiting, Leadership, Interdependence, Trust and Excellence) is Pioneer's awards and recognition program. This program is designed to promote the pursuit of excellence, improvements in productivity and an expectation of quality by recognizing behaviors, attributes and results that support our mission, goals and commitment. This program is named, designed, implemented and managed by our associates. We believe that as we increase our ability to recognize, appreciate and encourage each other, we will all benefit both personally and as an organization.

ELITE simply means that every customer-internal and external-should be WOW'd by the "memorable and great" customer service they receive.

On a daily basis, our associates look to send On-the-Spots to another associate exhibiting ELITE behavior in the areas of:

• Customer Focus
• Creativity and Innovation
• Communication
• Contributes Value
• Cooperative Teamwork

At Pioneer, Together Everyone Achieves More.

Associate Comments

"I feel management is working beside me, rather than above me, with mutual respect and involvement in problem solving. They provide the tools and resources to be successful, thereby helping everyone to do their best. Everyone from management to employees are on the same team and know that the goal is to win by working together to resolve problems, create new ideas for growth, and plan for the future success of our company."
-Don Ackerman, Collections Officer, Kansas City, Mo.

"When I started with Pioneer, after retiring from the Marines, I really did not know what to expect, except that I would probably change jobs three times in the first five years of my retirement. Well, here I am, seven years later, still on the same job and I love every day that I get to come to work! When Pioneer saw strengths in me, they worked on the strengths and took time to develop me to be my best."
-Bill Homeyer, Collections Manager, Columbus, Ga.

"I work for a small company where I get to do BIG things."
-Pam Swan, Military Relations Manager